PRIVACY POLICY.

1. Overview & Purpose

This Privacy Policy explains how Super Resurfacing (“we”, “us”, or “our”) collects, uses, stores, discloses, and protects your personal information when you visit our website (superresurfacing.com.au), request a quote, submit photos of your property, or engage our resurfacing services across Greater Sydney and surrounding areas.

We are bound by the Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (Cth). By accessing our website or providing your personal details to us, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We only collect personal information that is reasonably necessary for us to provide you with our resurfacing quotes, perform surface restoration work, and manage customer warranties. The types of personal information we may collect include:

• Contact details: Full name, email address, mobile telephone number, and residential or business address.
• Property details & photos: Images and descriptions of bathtubs, showers, tiles, vanities, or kitchen cabinets uploaded via our quote forms.
• Billing information: Invoicing address, payment confirmation receipts, and transaction records (we do not store full credit card numbers on our servers).
• Communications: Records of enquiries, quote requests, customer feedback, and warranty claims.
• Technical data: IP address, device type, browser settings, pages visited, and interaction timestamps collected automatically via server logs and cookies.

3. How We Collect Your Information

We collect personal information directly from you through various touchpoints, including when you:

• Submit a photo quote request or contact form on our website;
• Contact our team via phone, SMS, email, or social media messaging;
• Request an on-site commercial assessment or consultation;
• Accept a quote, schedule a resurfacing booking, or make a payment;
• Provide feedback, leave an online review, or register a warranty claim.

In some instances, we may also receive your contact information through third parties, such as licensed real estate agents, strata managers, or property managers acting on your behalf to coordinate repairs.

4. Why We Use Your Personal Information

We collect, hold, and use your personal information for the primary purpose of conducting our resurfacing business and providing high-quality service, including to:

• Assess surface damage from your photos and provide accurate, guaranteed quotes;
• Schedule, coordinate, and execute on-site resurfacing and repair work;
• Communicate booking confirmations, arrival times, and post-service care instructions;
• Issue tax invoices, receipts, and maintain statutory accounting records;
• Administer our 7-year written warranty records and customer service history;
• Comply with legal obligations under New South Wales and Commonwealth law.

5. Disclosure to Third Parties

We do not sell, rent, trade, or commercialise your personal information to third parties under any circumstances.

We only disclose your personal information to third parties where strictly necessary to operate our business or as required by law, such as:

• Authorised sub-contractors or trade assistants working directly under our operational supervision;
• Technology service providers who assist in operating our website, hosting data, processing automated SMS/email notifications, or managing accounting records;
• Professional advisers, including our accountants, legal counsel, and insurers;
• Law enforcement, regulatory bodies, or courts where required or authorised by Australian law.

6. Data Storage & Security

We take all reasonable steps to safeguard your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure Socket Layer (SSL/TLS) encryption across all web pages and quote submission forms;
• Secure cloud hosting infrastructure with firewall protection and regular security updates;
• Restricted access controls ensuring only authorised personnel handle customer data;
• Secure destruction or de-identification of personal information that is no longer required.

7. Cookies & Web Analytics

Our website uses standard cookies, web beacons, and analytical tools (such as Google Analytics and Meta Pixel) to track user behaviour, understand website traffic patterns, and measure marketing campaign effectiveness.

Cookies do not identify you personally. You can choose to disable or block cookies through your internet browser settings at any time, although this may affect certain features of the website.

8. Accessing & Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to ask for corrections if you believe that information is inaccurate, out of date, incomplete, or misleading.

To request access or correction, please contact our Privacy Officer in writing using the details provided below. We will respond to your request within a reasonable timeframe (typically within 30 days) and may require you to verify your identity.

9. Privacy Enquiries & Complaints

If you have any questions, concerns, or complaints regarding how we have handled your personal information, please reach out to us directly:

We take all complaints seriously and will investigate and respond promptly. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.